The 2025 survey received 23 responses. We sincerely thank everyone who took the time to participate; your feedback is extremely valuable to us.
Respondents evaluated key service attributes on a scale from 0 to 100, and were also invited to provide written feedback.
Here are the average scores:
It is great to hear our clients consider us a professional, responsive and reliable laboratory partner. Several written comments highlighted the clarity and speed of our communication, describing our style as “fast and confidence-inspiring” and our offers and invoicing as “clear and easy to interpret”. While our pricing and delivery speed received strong ratings, we see them as areas where we can go even further. We are continuously refining workflows and optimizing our laboratory processes to improve turnaround times and cost efficiency, without compromising analytical quality or reliability.
One responder comment stood out: “CRS should be proud of its employees.”
We couldn’t agree more. Behind every accurate result and smooth interaction is a dedicated professional committed to our clients’ success.
If you are looking for a laboratory partner who combines technical expertise, operational reliability and client-focused service, we would be happy to support your needs. Get in touch with our team (as you see, we respond promptly!), or start by downloading your copy of our Buyer’s Guide.